9mmr — Our Data Protection Policy

1 Introduction and Purpose

This Privacy Policy applies to 9mmr — a digital gaming platform for players at https://9mmr.vip. It explains how we collect the personal information you provide when using our services, what we use it for, and how we protect it.

9mmr commits to handling the personal data of users who access our services in a lawful, fair, and transparent manner. We recommend reading and understanding this policy. By continuing to use our services, you are considered to have accepted the terms set out in this policy.

2 Data We Collect

The following categories of information may be collected while you use the 9mmr platform.

Personal Data

• Name, date of birth, and contact details provided when registering an account
• National registration card or ID card details requested for account verification (KYC check)
• Payment information you provide — for example, your KBZPay recipient number

Usage Data

• Gaming history, deposit/withdrawal records, and bonus claim history
• The time and duration of your access to the service, and your usage patterns
• Messages and complaints submitted through customer service

Technical Data

• IP address, device type, browser type and Operating System
• Data collected from Cookies and similar tracking technologies
• Pages viewed and links clicked on the website

3 How We Use Your Data

We use the data we collect only for the purposes listed below. We never use it beyond what is described here.

To provide account services

Data is needed to properly handle account registration, login, KYC verification, and deposit/withdrawal transactions. Data is also used to verify transfers and receipts made through KBZPay, Wave Money, AYA Pay and bank transfers.

To maintain security

IP data and usage patterns are checked to prevent unauthorized access, fraud, money laundering and attacks. This is combined with SSL encryption to keep your account secure.

To improve customer service

Our team providing 24/7 Live Chat and Email support refers to recorded data to respond to your questions quickly. The high level of customer issue resolution is a result of insights gained from that data.

To support responsible gaming

By monitoring gaming patterns, we can identify problem behaviors early and take the necessary protective measures in line with our responsible gaming policy.

To meet legal obligations

Data is retained in accordance with legal requirements to maintain financial records and to be able to respond to requests.

4 Data Sharing with Third Parties

9mmr does not sell, rent or trade your personal information to third parties. It is shared only within the following limits.

Service providers

Payment processors (KBZPay, Wave Money, AYA Pay), data storage services and security verification services receive data only to support 9mmr's legitimate operations. These service providers are bound by the data protection agreements we have put in place.

Legally required disclosures

If we become obligated to disclose data in response to a valid legal directive, court order or request from a law enforcement authority, we will act in accordance with the law and notify you where we are able to do so.

What we do not do

• We do not sell data to advertising companies
• We do not send data to third parties without authorization
• We do not use data for purposes not stated in this policy

5 Cookies and Tracking Technologies

The 9mmr website uses Cookies and similar tracking technologies. These technologies are essential for the website to function properly and to give users a good experience.

Essential Cookies

Used to handle core website functions — for example, remembering that you are logged in, protecting against cross-site request forgery, and saving your preferred language settings. If you block these Cookies, the website will not work properly.

Analytics Cookies

Statistical data is collected to understand which pages on the website are visited most. This data is used to improve and develop the website.

Managing Cookies

You can control and delete Cookies in your browser settings. Please note, however, that blocking essential Cookies may limit how effectively you can use the website.

6 Data Retention Period

We retain data only for as long as necessary to fulfil the purpose for which it was collected. Data will not be deleted where legal obligations require it to be kept.

Account Data

Retained for the full duration of the account and, after closure, for the period required by law.

Financial Data

Deposit and withdrawal records are retained in accordance with financial record-keeping requirements. This data is essential for resolving financial disputes.

Customer Service Data

Issue resolution records and Live Chat communication logs are retained for an appropriate period to improve service quality and protect customers.

7 Your Data Rights

9mmr grants you the following rights regarding your personal information.

Right of Access

You may request a copy of the data we hold about you. We will verify your identity and respond as quickly as possible.

Right to Rectification

If your personal information is inaccurate or incomplete, you may request a correction. You can update it yourself in account settings, or contact us through our support channel for assistance.

Right to Erasure

You may request deletion of data that is not subject to legal obligations. Where financial records or legally required data must be retained regardless, we will explain this clearly.

Right to Restrict Processing

If you wish to object to any particular use of your data, contact us at [email protected]. We will give your objection due consideration and act on it where no restrictions prevent us from doing so.

8 Data Security Measures

The 9mmr platform uses modern security technologies to protect your personal information.

SSL Encryption

All data transferred between the website and you is protected with SSL (Secure Socket Layer) encryption, preventing third parties from intercepting your data.

Access Control

Access to our servers and databases is restricted to authorised staff only. Access logs are reviewed on a regular basis.

Database Protection

Data stored in our databases is encrypted and handled only within a secure environment, blocking unauthorised access.

Regular Security Audits

The platform undergoes regular security checks, and any vulnerabilities found are addressed immediately. We are committed to fair play and a safe platform.

No matter how hard we try, no digital platform is 100% immune to issues. Should a problem occur, we will act immediately and notify affected users without delay.

9 Protection of Under-21s

9mmr services are intended for adults aged 21 and above only. We do not allow anyone under 21 to open an account, and we do not knowingly collect personal information from children or minors.

If we become aware that someone under 21 has gained access, we will immediately close the account and delete the associated records.

10 Policy Update Notifications

We review this Privacy Policy regularly and may update it when needed. When significant changes are made —

• An announcement of the changes will be posted on the website.
• The "Last Updated" date on the policy page will be updated accordingly.
• Registered users may be notified by email of any major changes.

Continuing to use the site after changes are announced means you accept the updated policy. If you do not agree with the changes, you can contact our support to close your account.